Frequently Asked Questions
How do I place an order?
Please fill out a request to order. Please note that submitting an order form does not guarantee that your order will be approved. You will receive an email response within 48 hours. If you don't see an email in your inbox, please check your spam!
How much are your cookies?
You can see my prices here.
How can I pay? When must I pay by?
I accept Zelle and Venmo. A 50% deposit is required to hold your date on my calendar, with the remaining balance due a week before your scheduled pickup/delivery.
How much notice do I need to give to place an order?
A minimum of two weeks notice for custom cookie orders. Orders requested within two weeks of the event date will be charged a rush fee, if there is any availability.
What if I need to cancel my order?
If you must cancel your order, you will receive a full refund if you cancel one week before your scheduled pickup/delivery (when full payment is due). No refund will be provided if you cancel any later than that.
How big are the cookies?
The cookies are approximately 3-4" in length. Other sizes may be requested.
Are the cookies nut free?
All my cookies are produced in my home kitchen. So although my cookies are nut free (unless requested otherwise), they are made in my kitchen that also uses common food allergens such as tree nuts, peanuts, soy, wheat, eggs, milk, gluten, and fish.
Do you have gluten free or vegan cookies?
I do have a gluten free option for a small additional fee. I currently do not have a vegan option.
How are the cookies packaged?
My cookies are heat-sealed in food-safe plastic to maintain freshness for up to three weeks at room temperature. The cookies are then packed in boxes and labeled with my Sweets by Sam logo and a list of ingredients. Cookies can be packaged as favors with twist ties and bows for an additional fee of $3 per dozen.
How do I store my cookies? Can I freeze them?
You can keep my cookies as they come on the counter for two weeks. Feel free to put them in a sealed container to be extra cautious!
My cookies freeze very well! To freeze the cookies, place them in a container or Ziploc. When you are ready for the cookies, you will need to take them out of the freezer the night before. DO NOT open the container or Ziploc until the cookies are completely thawed. This is really important! Opening the container may cause condensation and will ruin the cookies!
Do you deliver cookies? Can I pick them up?
Cookies can be picked up in Plainview, New York. I also deliver within Nassau County and parts of Suffolk County for a small additional fee depending on distance. At this time, I do not ship cookies. But you can always have someone order from me locally and they can ship them to you!